For the person taking medicines

This is the DrBell app on a phone. It has one job: to tell you what to take now, and to record that you took it.

The picture of the app below is from an Android emulator running the current build. Your phone may draw it slightly differently; the words and buttons are the same.

Getting started

From nothing to your first dose recorded, in about five minutes:

Install DrBell — on Google Play

for Android, on the App Store for iPhone — and open it.

Check the language at the very top of the first screen. Tap

Change to pick another; everything after it is in that language.

Sign in. Tap Continue with your mobile number, type your number

and Send code, then type the six-digit code and Sign in. The same button creates your account. (Email, Google or Apple are there too when DrBell has them switched on — see Signing in below.)

Did someone recommend DrBell? If a pharmacy, a nurse or a friend gave

you a code, type it under Their code and Continue. Otherwise Skip.

Read the notices. Three short ones: What DrBell is, Your data and

Keeping your reminders working. Read them and tap I have read these.

Who is DrBell for? Choose Me if you take the medicines and the

reminders should ring on this phone, or Someone I look after for a parent, a child, anyone.

The details. A name, the language the reminders speak, how the screen

looks (Large and simple, Standard or For a child), and the meal times (Breakfast, Lunch, Dinner, Bedtime; − and + move each by 15 minutes). Tap Start reminders.

Make sure reminders reach you (for Me). Allow each thing the

screen lists, then Continue — see Can this phone ring? below.

How DrBell works. A few big cards. Next →, or Skip; the last

one says Start.

Add your first medicine. On the main screen, + Add a medicine:

the name as printed on the packet, and the shorthand from the prescription (1-0-1, BD…). Read DrBell's sentence back against the prescription, and Save. It tells you when the first reminder rings.

When it rings, press Taken. That is the first dose recorded.

If somebody invited you before you signed in, their invitation is waiting on the first screen — see Invitations to look after someone.

The notices come only once. If we change one later, DrBell asks you to read it again — see Notifications and notices. Reading and answering a reminder is never blocked by them: alarms ring meanwhile.

Signing in

At the very top of the first screen is the language. If your phone is set to a language DrBell speaks, it is already chosen; tap Change to pick another. Everything after it — signing up and setting up — is then in that language.

Continue with your mobile number. The same button creates your account — there is no separate sign-up, no password to remember and no email needed.

You are sent a six-digit code. Type it in and you are in. A code lasts ten minutes.

If you would rather use Google or Apple, those buttons are on the same screen when DrBell has them switched on: Continue with Apple on iPhone, and Continue with Google on Android (and on iPhone, beside Apple). Your phone's own window asks which account to use — DrBell never sees your Google or Apple password — and the same button creates your account the first time. If your Google or Apple email is one you already signed in to DrBell with by email code, it is the same account. When DrBell has email switched on, Continue with your email sends a code to your address instead.

If you add an email address later, under Your account, that becomes a second way in — never a replacement. Your number always works.

When DrBell has passkeys switched on (see Passkeys), the sign-in screen also shows Sign in with a passkey at the top, with "or use a code" under it. That needs the next version of the app; until you have it, use a code.

Trying DrBell before signing in

If the sign-in screen offers Try DrBell first, without signing in, you can set up your medicines and reminders straight away, with no number or email. Everything stays on that phone only. To keep it — if the phone is lost, or to let your family know when a dose is missed — tap Sign in to keep it on the main screen: everything comes with you into your new account. (If you sign in with a number or email that already has DrBell, you will see that account, and what you set up while trying is removed.) Inviting family and choosing a plan need you to sign in first. If you sign out, or leave DrBell unopened for 30 days, what you set up while trying is removed.

Can this phone ring?

A reminder is only useful if the phone lets it ring. Profile → Reminders and phones → Reminders on this phone says All set, or how many things there are to fix. Tap one to fix it; when everything is right it says "Everything is set for reminders to ring on this phone."

On Android the list is: Allow notifications, Allow exact alarms, Let DrBell run in the background, Reminder sound on, and on some brands an auto-start setting. Show the alarm over the lock screen is recommended, not required. While any required one is off, DrBell shows this list instead of the main screen, because a reminder that cannot ring must not look as if it can. It checks again every time you open DrBell.

On iPhone the list is Allow notifications, Play a sound with reminders and Show reminders on the Lock Screen. It never blocks the app; it is shown once when you set up, and is always under Profile.

Only a phone that has to ring for somebody is asked. Looking after others only? Your phone is not asked until it has to ring for someone. For the difference between how the two kinds of phone ring, see Android and iPhone: how reminders ring.

The main screen

The main screen

The Home tab. One card, filling the screen, for the dose that is due now.

It shows:

the name of the medicine, as printed on the packet
how much to take
whether it is before food, with food, after food, or on an empty stomach
the photographs you took of the pack, the strip and the dose itself,

if any (see Photograph the strip below), so you can check what is in your hand against what is on the screen

The big button is Taken. It records the dose, and it is confirmed instantly, on the phone, whether or not there is signal. It syncs later; until then the dose says "Saved on this phone".

Under it, Later: 5 min, 10 min or 15 min. You can put the same dose off three times, and not more than an hour after it was due. A medicine marked critical is put off 5 minutes at a time, three times, within half an hour. The card says how many are left; when none are, it says "No more Later for this dose. Take it now, or tell your caregiver."

Under them, a quieter Skip this one, for a dose you have decided not to take. It asks why, if you like (I feel unwell, None left, The doctor said so, Another reason, or a few words of your own), and Skip this dose records it as skipped rather than missed, so nobody is told you forgot. For a medicine marked critical, the people who look after you are told it was skipped.

🔊 Read aloud, underneath, reads the medicine's name and how much to take, in your own language.

When nothing is due, the screen says "Nothing to take right now" and when the next one is. That is deliberate: "nothing to do right now" is an answer, and it should not look like an empty list.

When several medicines are due at the same time, the card shows the first and a panel under it lists the others, each with its own photo and its own Taken, Later and Skip this one. Taken: all records every one of them at once (each still has its own line in the record).

Under it, Today lists every dose of the day and what became of each. The row of seven days above it goes back three days and forward three: tap yesterday to see what was taken or missed, or tomorrow to see what is coming. On an earlier day you can still say I took it or add a note; nothing else changes there. Back to today returns.

If you look after more than one person, their names are in a row across the top; tap one to switch. For somebody living in a care home, the home's logo and "Cared for at …" appear under the names.

Other things that appear on the main screen when they apply:

a Since yesterday summary the first time you open DrBell in a day:

yesterday's doses and today's so far, with Done;

a card when the phone is on a different time from the reminders (see

Travelling and time zones);

a red Needs you card when something stops reminders ringing, with the

button to fix it; and quieter notes under Today — a setting worth changing, notices to read, a newer DrBell (Update), or on the Free plan, "On the Free plan, nobody else is told if you miss a dose. Plus tells your family." with See plans;

the bell at the top, for your notifications (see *Notifications and

notices*), and the circle with your initial, for Profile.

At the bottom: Who looks after [name] and + Add a medicine.

When a reminder rings

The DrBell alarm on an Android phone

On Android, DrBell fills the screen when a dose is due, even when the phone is locked: the time, "Time for your medicine" (and a red "Important medicine" for one marked critical), the photographs, the name, how much, and the food instruction.

Taken — recorded on the spot, without unlocking and without signal.
Later — 5, 10 or 15 minutes, with the same limits as on the main

screen.

Skip this one — choose a reason, then Skip this dose.
🔕 Silence — stops the sound and keeps the screen, so you can find

your tablets in peace.

It says "✓ Recorded as taken", "Rings again at …" or "Skipped", and closes by itself.

On iPhone, Apple's own alarm screen rings, with Later and slide to stop. Sliding to stop does not record the dose: DrBell opens on it, and you press Taken there.

If nobody answers, it rings again, and when the time to take it has passed, the dose is recorded as missed. The full details, phone by phone, are in Android and iPhone: how reminders ring. A child's record has no Skip; a grown-up confirms the child's Taken.

A note on a dose

Under a dose in Today that you took or skipped, Add a note keeps a few words with it, in your own words: how you felt, what the doctor said. Save the note. The note goes on your record and in the printout for the doctor. DrBell does not read anything into it.

Your measurements in Apple Health or Health Connect

If your account has it, DrBell can copy the measurements you type — blood pressure, sugar, weight, temperature, oxygen and pulse — into Apple Health on an iPhone or Health Connect on Android. Turn on Profile → Send my measurements to Apple Health (or Health Connect) and allow it. Only your own readings go there, never those of people you look after, and DrBell reads nothing back. Your medicines and doses are not sent: Apple and Google do not let apps write those.

Answering from your watch

If your account has it, Taken and Later are on the notification when a medicine's alarm rings — and on your watch, if one is paired with your phone. Tap Taken on the watch and DrBell records it without you picking up the phone; Later rings again in five minutes. On an iPhone, the reminder on your Apple Watch has the same buttons.

"DrBell, I took my tablet"

If your account has it, you can tell your phone instead of opening DrBell. On an iPhone say "Hey Siri, DrBell, I took my tablet" ("Doctor Bell" works too). On Android, press and hold the DrBell icon and choose I took my tablet. DrBell opens and asks Which did you take?, with the medicines due now ticked; untick any you did not take and tap Taken. DrBell never marks a medicine taken just from what it heard.

Measurements the doctor asked for

If your account has it and your doctor asks you to measure something and write it down — your blood pressure before breakfast, your sugar after dinner — add it under Medicines → Measurements the doctor asked for → Add a measurement: what is measured (blood pressure, blood sugar, weight, temperature, oxygen, pulse, or something else), what it is measured in, and when, by your meal times. Save this measurement.

DrBell reminds you at those times; tap Type the reading and type the number (for blood pressure, the top and the bottom number). Your readings are listed there, and Share the readings as a spreadsheet sends them to your doctor. DrBell keeps the numbers exactly as you type them and never says what they mean: that is your doctor's job.

Taking one dose later

Going out to dinner, or the doctor said to take tonight's a little later? In Today, tap Move this time on a dose that has not rung yet and choose how much later: 30 minutes, or 1, 2 or 3 hours (30 minutes or 1 hour for a medicine marked critical) — always today, and before that medicine's next dose. Only that dose moves; tomorrow rings at the usual time. The people who look after you are only told if the new time passes without an answer. Changed your mind? Move this time again, then Back to its usual time.

If you miss one

If you did take it and just did not press Taken, tap I took it on that dose in Today and choose when. The record is corrected, and anyone who was told it was missed is told it was taken after all.

After the window to take it closes, the dose is recorded as missed and the people who look after you are told (on Plus, Family and care-home plans). On the Free plan DrBell sends no notification at all, to you or to anyone: the alarm that rang on your phone was the reminder, and the missed dose is in your record. For a medicine marked critical, they are told it is not taken yet after 15 minutes instead of 30, and every time you skip it or press Later.

Pressing Later on the same dose a third time also tells them. That is not a punishment — it is usually the sign that something is actually wrong.

Notifications and notices

The bell at the top of the main screen opens Notifications: every alert DrBell sent you — a dose not taken yet, missed or taken by someone you look after, a phone that cannot ring, an invitation — with how it reached you (App, WhatsApp, SMS, Email) and what has happened since ("Now: taken at 8:40 AM"). A number on the bell says how many are new.

On the Free plan, DrBell sends you no notifications. Free is the alarm: it rings on your own phone, with no signal needed, and that is the reminder. The notifications that come with a paid plan (Plus, Family and care-home plans) are push alerts about your own missed doses, refill notices, appointment reminders, email reminders, and diet reminders. Three things still reach you on Free because the app cannot work without them: a notice that your phone cannot ring (by push and by email), a grown-up asked to confirm a child's "I took it", and a care home's staff.

Notices are what you agreed to when you started: what DrBell is, your data, and keeping your reminders working. When we change one, a note on the main screen says so, with Read and agree. You can put it off a few times (Not now; the screen says how many are left); after that DrBell shows the notices until you agree. Your alarms still ring meanwhile. What you agreed to, and when, is under Profile → Privacy and data → What you agreed to (see Your data and privacy).

Adding a medicine

+ Add a medicine. Type the name exactly as printed on the packet, whichever script that is. Choose what kind it is (tablet, capsule, syrup, drops, inhaler, injection, cream, patch, sachet, or other), so the reminder counts it the right way: "5 ml" of a syrup, "2 puffs" of an inhaler. Then How to take it: the shorthand from the prescription — 1-0-1, BD, TDS, SOS, Q6H, A/F, x 7d. Don't know the short form? Pick the times builds it from how many and when.

DrBell shows you what it understood, in a sentence. Read that sentence against the prescription before you save it. DrBell cannot check that for you: Save works as soon as it understood the shorthand. Under it, DrBell says when the first reminder will ring: "First reminder: Today at 8:00 PM, in 2 h 10 min".

A course that steps down — 1-1-1 x 3d then 1-0-1 x 3d then 1-0-0 x 3d — is typed the same way, with then between the steps. DrBell shows each step with its dates before you save.

If the doctor said which days — only on Mondays, every other day, three weeks on and one off — choose it under Which days?. DrBell says it back in a sentence, and the reminders ring only on those days.

For a medicine taken only when needed (SOS), you can type At most how many a day? if the prescription says.

How should it remind? Alarm (the full alarm), Notification, or Silent. A water reminder does not need an alarm; a heart tablet does. Tell someone if it is missed is on unless you turn it off, and This one is critical tells the people who look after you sooner (see If you miss one). Add the doctor's note if you like, then Save.

Photograph the strip

Under Photos there are three places: Front of the pack, Back of the strip and The dose itself. Take a photo opens the camera; Choose one picks a picture you already have.

Photograph the strip the way it looks in the drawer, because that is exactly what you will see when the reminder goes off. It is the difference between "Vitamin D3 1000 IU" and the thing in your hand.

You can skip it. The medicine saves perfectly well without a picture, and you can add one later.

The photo is kept on this phone as well as on our servers, so the reminder still shows it when you have no signal. Signing out deletes the copies on the phone.

Your medicines

The Medicines tab holds Your medicines, Add a medicine, Measurements the doctor asked for (when your account has it), and under them Daily routine, Who looks after [name] and [name]'s appointments.

Your medicines lists everything DrBell is reminding you about, with the photos, the dosing shorthand exactly as the doctor wrote it, and when it was last taken ("Last taken: Today, 8:04 AM").

Add a photo / Change photo — for each of the three photos, for a strip

that was not in the room when you added the medicine.

Add the expiry date from the strip — type it as printed (03/2027).

The medicine then says when it expires, and DrBell tells you once, a month before.

Took one now — on a medicine taken only when needed (SOS), which

never rings: tap it when you take one, and it is recorded with the time, and how many you have taken today. If the prescription says at most so many a day and you typed that number when adding it, DrBell asks before recording more; it never stops you.

How many are left? — tap and type how many are in the box

(That is how many), or Add a new strip. DrBell says how long that lasts, and warns you before it runs out: choose 3, 5, 7 or 14 days under Warn me before it runs out (5 unless you change it). Every dose you take counts down by itself.

How long — under each medicine it says Until its last day, or *No

end date*. When the doctor changes how long to take it — "three more days", "stop after Friday", "carry on for now" — press The doctor changed how long, move the last day earlier or later (the last day is included, and cannot be before today), or choose No end date, and Save. Reminders after the new last day disappear, or new ones appear; what you have already recorded is kept. Only change it when the doctor has told you to.

Pause… — in hospital, travelling, or the doctor said to hold it: no

reminders, and nobody is told it was missed, for 1, 3 or 7 days or until you resume it. Paused medicines are listed last, with Resume now.

Stop taking this — ends a medicine's reminders on this phone and for

your caregivers straight away. What you have already recorded is kept. Only stop a medicine when your doctor has told you to.

A course "for 7 days" reminds you for exactly seven days, today included.

To change how a medicine is taken, press The doctor changed the dose under it, type the new shorthand the way the doctor wrote it, and choose the day it starts. DrBell shows the new times back for you to check, the same way it did the first time, before anything changes. What was taken before stays in the record under the old instructions. Nothing is changed by a single tap on the list.

Food the doctor prescribed

Diet Reminders (the third tab) are reminders for anything that is not a tablet: "drink a glass of water", "two idlis, no chutney", "walk for 20 minutes", "check my sugar". Use them for whatever you want to be reminded of. Add a reminder asks only what you need. Tap a ready-made idea under Quick start (for example Drink water, Take a walk, Do my exercises, Check my sugar, Check my blood pressure or Rest and stretch) to fill the name and usual times, or type your own. The ideas come from DrBell, so the row can gain or lose a button without you updating the app; with no signal it shows those six. Set When with Add a time (any time of day, up to twelve), or Or choose by meal times; then the days, an optional photograph (it shows on the alarm), a note, and how it reminds. It has no tablet kind, strength or photographs, because it is not a medicine. When one is due it opens the same full-screen alarm as a medicine, with your own words and a Done button (not "Taken").

Diet reminders are part of the Plus plan (and Family and care-home plans). Medicines are not affected: they stay free and unlimited. On the Free plan the Diet Reminders tab says "Diet reminders are part of the Plus plan. The ones you made are kept, and ring again when you have Plus. Your medicine reminders are not affected." Any diet reminders you made are kept in the list, but they do not ring, no new ones are made for them, and a phone that had armed an alarm for one stops it the next time it syncs. The button still reads Add a reminder, but pressing it opens a panel, Diet Reminders are part of Plus, saying what they do (a full-screen alarm at any time you pick, ready-made ideas, a photograph and a note, days and telling someone), with Upgrade to Plus (it opens Plans) and Not now; DrBell does not open the form, and refuses a new one if one is sent anyway. When the record gets Plus again, the kept ones ring again.

A diet reminder starts as a full-screen alarm, with Tell someone if it is missed off, because a missed glass of water should not wake the family. Change either on the form if it matters (a quieter notification, or telling a caregiver). The list shows each one; it cannot be changed by tapping it.

The Health tab

The Health tab holds messages from the DrBell team: information, what is new, a tip, or something important. Some have a button that opens a screen in the app or a web page. Your own alerts about doses are not here; they are under the bell (see Notifications and notices). With nothing sent yet, it says "Nothing yet. Health information from DrBell will show here."

Who looks after you

Who looks after [name] lists the people who can see your record, and lets you invite more or remove them. It is under the Medicines tab, at the bottom of the main screen, and under Profile → Caring for others.

To invite someone, Add someone: their mobile number, and what they may do:

Caregiver — told if a dose is missed; can mark doses as taken
Guardian — everything a caregiver can do, plus adding and changing

medicines

Viewer — can see what is due; not told about missed doses
Their own phone — the number is the person's own; their reminders come

to it (see Putting someone on their own phone)

Tick Gives the medicines by hand for a caregiver or guardian whose phone should ring the reminders too — a helper who hands over the tablets. Then Send invitation, and Send them the link if you like. They see nothing until they sign in with that number and accept. An invitation not answered in 7 days ends.

Remove (Stop sharing) takes someone's access away straight away.

Anyone you invite can see what you have taken and, as a caregiver, be told when you have not. A Guardian can also add, stop and count your medicines and change how long a course runs; a Caregiver or Viewer cannot. Nobody can change a dose or its time from the list.

How many people you can invite to one record depends on the plan of whoever set that record up: 1 on Free, 5 on Plus, 10 on Family. An invitation not yet accepted counts. When the limit is reached, DrBell says "Your plan already includes as many caregivers as it allows."

If you set this record up for someone else, you are told when they miss a dose — you do not need to invite yourself.

On the Free plan, nobody else is told. Free allows 1 caregiver, who can see your medicines and each dose, but only Plus, Family and care-home plans tell them when a dose is missed or late. The screen says so, with See plans. Once the record is on its person's own phone, that includes whoever set it up. A child's "I took it" is still sent to a grown-up to confirm, and a helper whose phone rings the reminder still hears it.

Every time someone reads your record, it is logged.

How you're told about others

When you help look after someone, Profile → Caring for others → How I'm told sets, for each person, how DrBell reaches you and about what. (How I'm told on someone's Who looks after screen opens the same page at that person.)

How I'm told — App notification, WhatsApp from DrBell, **SMS

from DrBell, Email from DrBell**. Only what that person's plan includes can be chosen, and you keep at least one.

Tell me when — a dose is missed is always on: that is why you were

asked to help. A dose is late and a dose is taken are yours to choose; on a child's record, [child] reports a dose too.

Quiet hours — late and taken alerts wait until morning. A missed dose

still comes through.

Ring [name]'s reminders on my phone — when you are the one who gives

the medicines. If the family asks for this, the request is here with Accept and Decline.

Save. The family can see the change. Stop helping [name] ends it: you no longer see their medicines or are told about their doses, and their family sees that you stopped.

On a Free plan the page says you are not told about their doses. Your choices are kept for when the family moves to Plus or Family.

Invitations to look after someone

When somebody invites your number, a card on the main screen says "[name] asks you to help look after [person]" (or "[name] set up DrBell for you"). See the request shows who sent it, as what, what you will see, what you will be told and how, and on which plan. Turn off any way of being told you do not want. Then Approve, Reject, or Not now.

Only approve if you know the person. DrBell never asks you to approve anything on a phone call. An invitation ends after 7 days.

An invitation for your own phone — somebody set up your reminders and now hands them to you — puts your reminders on this phone when you approve. The person who set it up still sees your medicines and is told if you miss one, unless you later take the record over (see Daily routine).

Setting up

The first time you sign in, DrBell asks who it is for.

Me — you take the medicines, and the reminders come to this phone.
Someone I look after — a parent, a child, anyone. You can invite them,

and other family, afterwards.

Then a name, the language their reminders should speak, how the screen should look, and their meal times. Meal times matter more than they look: every dose written 1-0-1 or "after food" is timed from them, so set them to when the person actually eats.

For Me, DrBell then asks for what this phone needs to ring: notifications, alarms, and on Android staying awake in the background (see Can this phone ring?). For Someone I look after it does not ask yet — you may be putting them on their own phone. It asks, with the same screen, the moment this phone has to ring for somebody: when you add the first medicine for someone who has no phone of their own on DrBell, when you agree to have someone's reminders ring on your phone, or when you set up your own.

Last, a few big cards show how DrBell works. For Me: your medicines ring like an alarm; press Taken or Later; add the people who look after you, so they are told if you miss one; and Daily routine moves your doses with your meals. For Someone I look after: their phone rings, not yours; you are told if a dose is late or missed; invite them, or ring here; and see what happened. Swipe or press Next →, or Skip. They show once on your phone; read them again any time in Profile → Help and legal → How DrBell works.

If your plan already looks after as many people as it allows, DrBell says so instead of starting (see Plans and what each can do).

Looking after more than one person

If you look after several people, their names run along the top of the screen. Tap one to see their doses; the phone remembers who you were looking at. + Someone else adds another person the same way as setting up.

Appointments

Appointments (under the Medicines tab) holds doctor's visits, tests and procedures. Add an appointment: what it is, when (the date starts at tomorrow; − 1 day, + 1 day, − 1 week, + 1 week move it, and a time is optional), and if you like the doctor and the hospital or clinic.

On Plus, Family and care-home plans, DrBell reminds you the day before and on the morning itself. On the Free plan the appointment is kept in the list but no reminder is sent: the list is the reminder. Went marks it done once the day comes; Cancel it stops its reminders and keeps it in the history as cancelled.

Add to my calendar puts the upcoming appointments in your phone's calendar (Google Calendar, Apple Calendar or another) through the share sheet. Medicines stay in DrBell, which rings them itself.

Daily routine

Daily routine (under the Medicines tab) holds the things every reminder is timed from:

Meal times — − and + move each by fifteen minutes. Saving moves

every reminder that follows a meal, on this phone straight away. Times out of the usual order are allowed (a night shift eats breakfast in the evening), and DrBell checks with you first.

If a reminder for that meal has already rung today and nobody answered it, it moves too: with Lunch changed from 11:30 to 12:00, the 11:30 reminder is replaced by one at 12:00, so there is still one dose, not two, and nobody is told it was missed. Moved to a time already past, the reminder that rang stays as it was. A dose already marked taken or skipped, or put off with Later, is never moved, and gets no second reminder today. The statement says what moved and who changed it — Lunch moved from 12:00 PM to 1:20 PM, and who saved it, for every meal time you change. The same happens when the doctor changes a medicine's times.

Meal times on other days — if breakfast is later at the weekend,

tick those days and set their meal times. On those days every "after breakfast" dose moves with it; the other days keep the usual times.

Other times of the day — besides the meals, up to six times of their

own day, like Evening tea, 5:00 PM or After walk, 7:15 AM. + Add a time, type a name in your own words and set the time; it shows exactly as you typed it. When adding a medicine, Don't know the short form? Pick the times lists them under the meals, so a tablet can be taken before, with or after one, just as after lunch. Changing the time moves every reminder tied to it. Deleting one that medicines are tied to asks first: move them to another time, or keep them ringing at the same clock times every day.

Which medicines, when — under each meal and each of their own times,

the medicines taken then: Dolo 650 · after. Tap one to open it. + Link a medicine ties one to that time — choose the medicine, then before, with or after — and DrBell says what changes before saving: Dolo 650 will be taken 3 times a day instead of 2. Unlink takes it off that time, again saying first how many times a day it will be. A medicine always keeps at least one time: at its last one, DrBell offers to stop it instead (only when the doctor has said so). The change starts today; a dose already taken today stays as it is. Medicines taken at set clock times, every few hours or only when needed are changed from Medicines instead.

How the screen looks — Large and simple: large words and big

buttons on their own phone, on the same screens as Standard, only bigger (it opens at Large text, which they can still change under Profile → Display → Text size); Standard; or For a child (stickers, and a grown-up confirms each dose the child reports).

Language — for reminders and read-aloud: the language chosen, and

Change to choose another from the list. Medicine names always stay as the doctor wrote them.

Time zone — the zone the doses follow. Use this phone's time zone

or Choose another time zone (see Travelling and time zones).

Ring on — when you have two phones or more: All my phones or

Only this phone.

Statement — everything that happened on this record (see *Your

statement*).

Download a copy — everything about this one person, as a file for a

new doctor or another app.

Erase [name] — only for someone you added. It erases their medicines,

history, photographs and caregivers straight away and for good, so you type their name to confirm. Download a copy first if you may need it.

For the doctor — Send a link opens your phone's share sheet with a

link to the last 90 days of medicines and doses. The doctor opens it in any browser, with no account; it stops working after 14 days, the screen says how many times it was opened, and Stop it ends it sooner. Sending one needs Plus or Family: on Free, pressing it says "Sending a report to a doctor is part of the Plus plan."

Picture on this phone — the little picture beside their name in the

row at the top: their initials, or an emoji. Looking after a pet's medicines too? Give it a name and choose the paw 🐾. Only on this phone.

Their own phone — whether the record is on the person's own phone. How

the screen looks only changes their phone: when you look after your mother, choosing Large and simple for her makes the words on her phone large, not on yours.

Look after my own medicines — on your own record, when somebody else

set it up: Take it over makes the record yours. They no longer see your medicines or are told about your doses, and your own plan applies to it from then on.

A caregiver who has only been invited to watch sees all of this but cannot change it.

Putting someone on their own phone

If you set somebody up and they have a phone of their own, go to Who looks after them, enter their number, and choose Their own phone. When they sign in with that number and accept, the record is theirs on that phone: the reminders come to them, their "Taken" is their own, and the screen is the one chosen for them. It does not use up a caregiver place on your plan, and the record stays on your plan. If the phone later changes hands, Unlink their phone in Daily routine and invite the new number.

Travelling and time zones

A dose time belongs to the person taking it: "8 am" means 8 am where they live. So travelling does not move a reminder by itself.

When your phone is on a different time from the reminders, the main screen says "Your phone is on a different time", what a dose due at 08:00 there rings at here, and offers Switch reminders to [zone] time or Keep [zone] time. Some medicines need the same gap between doses when you travel; ask your doctor which to choose. Moved for good? Daily routine → Time zone moves every future reminder in one tap.

Profile → Time zone is different: it is the zone you read times in, for example as a caregiver in Dubai reading your mother's doses in Hyderabad. Changing it moves nobody's dose.

Using the website

Everything you set up on the phone can also be set up at care.drbell.app, in a browser on a computer or a tablet — handy for typing a long prescription, or for a son abroad setting up a parent's reminders. Sign in the same way as on the phone (your mobile number, email, or Google or Apple where offered): it is the same account, and the same records.

Welcome to DrBell on the website

The first time, with nothing set up yet, the site asks who DrBell is for:

Set up my own reminders — the notices first (what DrBell is, and what

happens to your information), then your name, language, time zone, how the screen looks on your phone, and your meal times. Start reminders.

I'm helping someone else — if they already use DrBell, ask them to

invite you: they add your mobile number under Who looks after them, and the invitation appears on this page to accept. If they have no phone, or you run their medicines, Set up someone's reminders makes their record here; their reminders ring on your phone until they have their own.

The reminders ring on a phone, not on the website. A browser tab cannot wake you at 8 am. Install the DrBell app — on Google Play for Android, on the App Store for iPhone — and sign in the same way as on the site. Until a phone has done that, the site says "No phone is ringing these reminders yet."

Afterwards, your own record comes first in the row at the top (You), then the people you look after; + Someone else adds another. Under each person:

Routine on the website: meal times with the medicines taken at each

Today, Medicines, Appointments, Who looks after you,

Progress and History, as a caregiver sees them (see For families and caregivers). On the website, Pause… offers 3, 7 or 14 days.

Routine — the meal times, your other times of the day (Evening tea…),

and under each the medicines taken then, with + Link a medicine and Unlink, exactly as Daily routine on the phone. The site says what changes ("Dolo 650 will be taken 3 times a day instead of 2") before saving, and the phone picks the change up at its next sync.

Settings — the name and details, the language the reminders speak,

the time zone, and how the screen looks on your own phone.

Your plan, at the top, shows the plan you have, where it came from (Google Play, the App Store, this website, a gift from DrBell), when it renews or ends, and what it includes. A plan can be bought in the app (through Google Play on Android, the App Store on iPhone) or on the website at care.drbell.app/plans — see After you buy a plan, and when it ends.

Have a code? A code like NEW can give a lower price for the first months, then the regular price. Type it when DrBell asks whether someone recommended it, or on See the plans under Have a code? → Apply. The plans then show the regular price crossed out and the lower one beside it. On an iPhone, the button opens the App Store with the code filled in. One offer per account, for new subscribers.

Your account

The Profile tab, at the bottom right (or the circle with your initial on the main screen). Its title is Your account. Your name, number and plan are at the top; then the settings, in groups: You, Reminders and phones, Display, Caring for others, Plan and billing, Privacy and data and Help and legal. Sign out is at the very bottom, not on the main screen, which is kept for your doses.

About [name]. First and last name, date of birth and address of the

person on screen. The address is shown to whoever looks after them, and on a report.

Your name. What your caregivers see when you record a dose.
Phone number. Shown, and not changeable here — it is how DrBell knows

you. Ask us if it has to change; your medicines and history come with you. Signed up with email and no number? Add a mobile number and confirm the code: invitations from family travel by number.

Email. Optional, and only ever a second way to sign in if you lose

your phone. Your mobile number stays the main one. We send a six-digit code to the address; type it back in. Remove email takes it away again.

Language. See Your language.
Time zone. The zone you read times in. It does not move anybody's dose

— see Travelling and time zones.

WhatsApp from DrBell. With a confirmed number, whether DrBell may send

you WhatsApp messages. Whether alerts actually go by WhatsApp depends on the plan of the person you help.

The other rows have their own sections: Reminders on this phone (Can this phone ring?), Your phones (Phones on your plan), Passkeys (Passkeys, in the next version of the app), the Display rows (Alarm sound, Lock DrBell, Text size, Light and dark, Days in a row), How I'm told (How you're told about others), Your plan (Plans and what each can do), Did someone recommend DrBell?, and under Privacy and data Your data and privacy, Your statement and Deleting your account.

Help, rating and ideas

Under Profile → Help and legal:

Help and Contact us — this guide and how to reach us.
How DrBell works — the cards from setting up, for you or for someone

you look after.

Rate DrBell — asks whether you like DrBell. Yes opens your app

store's own rating card (the store decides whether it appears). Not really lets you tell us what to do better. DrBell may ask this once, by itself, after a good week — never while a reminder is ringing.

Tell us what to improve — a few sentences, up to 500 characters, and

what they are about if you like. You can leave out your phone's model and the app's version. Please do not write about your medicines or your health. A person on the DrBell team reads every message.

Email us and Service status, when DrBell has them set up.
Privacy and Terms, Report a wrong word (in a language other

than English), and the App version.

Help by plan. On Plus, Family and organisation plans, a person answers your email about using DrBell. On Free, the help centre and the questions and answers are there for you. On every plan, you can email hello@drbell.app about your account, your privacy or a complaint, and reach our Grievance Officer.

Phones on your plan

Profile → Reminders and phones → Your phones lists every phone signed in to your account, which one is this phone, when each last checked in, and a red "notifications off" on one that cannot show reminders.

Sync now (this phone) — fetches the latest reminders at once.
Stop reminders (another phone) — for a lost or sold phone: new

reminders stop reaching it now. Alarms already set on it keep ringing until DrBell is opened or deleted there.

Sign out everywhere else — this phone stays signed in; every other

phone, tablet and computer is signed out, and reminders stop on them.

How many phones can be signed in depends on your own plan: 2 on Free (a new phone before the old one is wiped, or a tablet), 5 on Plus, 10 on Family. A phone counts if it has checked in within 30 days and was not stopped. A phone already signed in is never turned away; only a new one is. When a new phone is one too many, it shows "Your plan allows [n] phones", with each phone and Remove. Remove one you no longer use, then Try again. Until then DrBell cannot send reminders to the new phone.

Passkeys

A passkey lets you sign in with your phone's own fingerprint, face or screen lock, instead of waiting for a code. Nothing to type. It is an extra way in, never a replacement: your account is still made with a code, and a code still works whenever you want it.

In the next version of the app. Passkeys on the phone arrive with the next version of DrBell from the App Store and Google Play. Until you have it, you will not see Passkeys in Profile; use a code as you do today. DrBell switches passkeys on step by step, so the row may appear a little after you update.

Adding one. Profile → Passkeys (it sits with Your phones and shows how many you have) → Add a passkey on this phone. Your phone then asks for your fingerprint, face or screen lock, and says "Passkey added". The list shows each passkey with when it was added and when it was last used. Your face and fingerprint stay on your phone; DrBell never receives them. We keep only the passkey's public key, a name, and the dates.

Signing in with it. On the sign-in screen, Sign in with a passkey, then your fingerprint, face or screen lock. If it does not work, "or use a code" is right under it.

Removing one. Profile → Passkeys → Remove passkey next to it. You can still sign in with a code, and add another any time. Remove it from your phone's own passkey list too, if you want it gone from there as well.

If you lose your phone. A passkey lives on that phone (and, if you keep passkeys in iCloud Keychain or a password manager, on your other devices). Sign in on a new phone with a code, open Profile → Passkeys, and remove the lost phone's passkey. Under Your phones, use Stop reminders on the lost phone. It is a good idea to add a passkey on two devices.

Good to know.

A passkey needs an account with a phone number or an email. If you are

trying DrBell without signing in, sign in first: "A passkey needs an account it can come back to."

If DrBell has not switched passkeys on, you will see "Passkeys are not

available right now. Use a code instead."

A passkey saved on a phone or tablet that other people share lets anyone who

knows its screen lock sign in as you. Only add one on a device that is yours.

You get a short email each time a passkey is added or removed. If it was

not you, sign in with a code, remove the passkey, and write to hello@drbell.app.

The same passkey also works on care.drbell.app (see the family guide).

Your statement

A statement is everything that happened, in order — a dose taken, a meal time moved and by whom, a caregiver added, a plan bought — and nothing in it can be changed afterwards.

Your account statement — Profile → Privacy and data: what happened

on your account.

A person's statement — Daily routine → Statement, or **See

progress → Share with the doctor: the statement**: what happened on that record.

Each opens on the last month. Earlier adds the month before, back as far as your plan keeps: 30 days on Free, up to a year on Plus and Family. Download PDF prints or keeps it; Download as a spreadsheet (CSV) opens it in a spreadsheet.

Your data and privacy

Under Profile → Privacy and data:

What you agreed to — every notice you agreed to, with its version and

date, and any waiting for you, with Read and agree.

Help improve DrBell — Share anonymous app usage: which screens are

opened and how the app is used. Never your medicines, health, name or number. DrBell asks once; change it here any time.

Share my location — off unless you turn it on. When on, DrBell records

where your phone is each time you open it, never in the background, so the people who look after you and DrBell support can help if a reminder goes unanswered.

Your data → Download a copy — everything DrBell holds about you and

the people you look after, as a file. Your phone's share sheet opens so you can keep it or send it on.

To withdraw your agreement altogether, delete your account.

Deleting your account

Profile → Privacy and data → Delete your account → Delete my account. You type your own number to confirm, and you are told by name whose records go with it — the people you set up.

Nothing happens for 30 days: your reminders keep ringing until the day it is erased, and the top of Profile says "This account is set to be erased on [date]". Changed your mind? Keep my account, any time in those 30 days. On the day, everything is erased — medicines, history, photographs, and the records of the people you added — and nothing can be brought back.

Deleting your account does not cancel a plan bought in the App Store or Google Play: cancel it there first (see After you buy a plan, and when it ends). Download a copy first if you may need it.

Did someone recommend DrBell?

If a pharmacy, a nurse or a friend gave you a code, DrBell asks for it once when you start, and afterwards Profile → Did someone recommend DrBell? holds it. Type it under Their code; DrBell says whose code it is ("This code is from …") and you confirm with Yes, that's who recommended DrBell. It tells DrBell who to thank. They never see your name or your medicines. Some codes also give a lower price for the first months.

The code is checked by Thaja Growth, the referral programme DrBell's company runs. It knows you only by a random-looking reference, never by your name, number, email or medicines. If it cannot be reached, DrBell asks again the next time you open it.

You can add or change the code for 7 days after you join, or until you first pay for a plan, whichever comes first; the row says until when. Your own code cannot be used on your own account.

Plans and what each can do

Unlimited medicines, alarms that keep ringing, and everything on this phone cost nothing: Free is the alarm. Paying is for DrBell reaching out: push alerts, reminders by email, telling the people who look after you, refill and appointment notices, and diet reminders.

Profile → Plan and billing → Your plan shows your plan, when it renews or ends, and what it includes. See the plans opens Plans: Plus and Family, monthly and yearly, at the price your app store shows, with Choose this plan.

Two rules decide which plan counts:

A record follows the plan of whoever set it up. Your mother's record,

set up by you, is on your plan; whether her caregivers are told depends on it. A resident's record in a care home is on the home's plan.

Phones follow your own plan.

Every plan: unlimited medicines, alarms, photos, routine, appointments in the list, progress, the statement, and a copy of your data. No plan includes a phone call to anybody: DrBell does not make voice calls.

If we change what a plan includes, you keep what you bought.

Free

Unlimited medicines, and the alarm that rings on your own phone, with no

signal needed.

Photographs of the strip and the tablet.
Up to 2 people set up on your account (you count, if you set up your

own), and 1 caregiver each.

2 phones signed in.
The last 30 days of history.
No notifications from DrBell: no push alert about your own missed

dose, no refill notices, no appointment reminders, no email reminders and no diet reminders. The alarm on the phone is the reminder.

Caregivers are not told about doses: the one caregiver can see the

medicines and each dose, but nobody but the person is told about a missed one. A child's dose report still goes to a grown-up to confirm, and a notice that your phone cannot ring still reaches you by push and by email.

Diet reminders already made are kept, but do not ring (see *Food the

doctor prescribed*).

No link for the doctor; the statement and the printout still work.
Help from the help centre and the questions and answers.

Plus

Everything in Free.
Push alerts to you and your caregivers.
Caregivers are told when a dose is missed or late, when a critical one

is skipped, and when a phone cannot ring: up to 5 caregivers on each record.

Reminders by email, and by WhatsApp or SMS where the plan card names them

(it names only the ways that work today).

Refill and appointment notices.
Diet reminders from the doctor's plan (the Diet Reminders tab).
Up to 3 people set up on your account, and 5 phones.
Your whole history, not just the last month.
Send a link to a doctor (see Daily routine).
A person answers your email.

Family

Everything in Plus.
Up to 6 people set up on your account, 10 caregivers each, and

10 phones.

A person answers your email.

A care home's residents are on the home's own plan, which tells their families as Plus does; the home arranges it (see For care homes).

After you buy a plan, and when it ends

How the payments work on the website. When you choose a plan at care.drbell.app/plans, you pay the first month and, in the same step, give DrBell your permission to take the next payments: UPI AutoPay or your card in India, your card elsewhere. The permission has a limit (you see it in your UPI or bank app) and DrBell never asks for more. A day before every payment, your bank or Razorpay and DrBell tell you how much, on what date and why, and after it, that it was taken. If a payment does not go through, DrBell tells you and tries again a few days later; your plan carries on meanwhile, and ends only if the tries run out. You can Cancel plan on the Plans page, or cancel the permission in your UPI or bank app: no more is taken, and you keep the plan to the end of the month you paid for.

Where to buy. One plan per person, from one place:

In the app on Android — See the plans → Choose this plan,

paid through Google Play.

In the app on iPhone — the same, paid through the App Store.
On the website — care.drbell.app/plans:

sign in, choose the country of your billing address (in India, also your state, for the GST on your invoice), pick Monthly or Yearly, and Choose DrBell Plus or Choose DrBell Family. The page shows the price with tax included and who sells it.

If you already have a plan from somewhere else — the other store, the website, a gift — the phone says "Your plan is active. Manage it where you bought it." and offers nothing to buy.

Straight after. The plan starts at once: Your plan shows it, with "Renews on [date]". If the store took the money but DrBell could not confirm it yet, it says "Paid, but we could not confirm it just yet." and finishes by itself.

Receipts. Apple or Google emails the receipt for a store purchase. For a website purchase, the invoice is on care.drbell.app/plans under Invoices (View / download), and the payment service emails a receipt too. A website purchase made with an offer code in India shows the plan price, the offer taken off, and what you paid.

Renewing. A plan renews by itself every month or every year, at the price shown, until you cancel. Cancel at least 24 hours before it renews to stop the next charge. A yearly plan bought on the website gets an email a week before it renews.

A new phone. Sign in, then Plans → Restore purchases, with the same Apple or Google account you paid with. "No plan was found for this app store account" means it was bought with another store account, or on the website.

Cancelling. Where you bought it:

App Store: iPhone Settings → your name → Subscriptions.
Google Play: Play Store → Payments & subscriptions → Subscriptions.
Website: care.drbell.app/plans → Cancel plan.

You keep the plan to the end of the period you paid for: Your plan says "Ends on [date]. Every reminder keeps working."

If a payment fails. Nothing stops while the store or the bank tries again: Your plan says "The last payment did not go through. Nothing has stopped — every reminder still works while it is sorted out." and shows Needs attention. Update the card where you bought the plan. If the store gives up, the plan ends as below.

When a plan ends — cancelled, a failed payment given up, or a gift from DrBell reaching its date — you are on Free:

every reminder keeps ringing, and nothing is deleted;
nobody is removed, but caregivers are no longer told about doses, and

DrBell stops sending you push, email, refill and appointment notices (the alarm on your phone keeps ringing);

diet reminders you made are kept but stop ringing, until you have Plus

again;

you cannot add more people, caregivers or new phones than Free allows;
only the last 30 days of history are shown, and no new link for a doctor

can be sent.

Buy again any time and it all comes back.

Refunds. Apple refunds App Store purchases (reportaproblem.apple.com), and Google refunds Google Play purchases (Play Store → your order history); DrBell cannot. For a plan bought on the website, write to hello@drbell.app: a full refund within 7 days of your first payment; after that, the unused whole months of a yearly plan; and always if a fault on our side stopped your reminders. If DrBell returns some money as a gesture, you get an email and a receipt, and it arrives in 5 to 7 working days. The full terms are at drbell.app/legal/refunds.

Progress

See progress, under Today, shows what became of the doses: each medicine's last seven days and this month's calendar, a filled circle for a day with every dose answered, half for some, an outline for none, and the month's counts. It describes; it does not score. Share with the doctor: the statement opens the statement, which prints or downloads.

Days in a row

When every dose of the day is answered, Today says "All taken today". If you like to see a count, Profile → Display → Show days in a row adds how many days in a row every dose was answered. It is only a number: a missed dose starts it again, and nothing else is taken away.

Alarm sound

Profile → Display → Alarm sound chooses what your reminders ring with: DrBell's usual sound, a chime, a bell, a soft one, or beeps, and whether the phone vibrates too. Test plays it now. On iPhone, Apple's alarm keeps its own sound and this one is for the notification.

Lock DrBell

Profile → Display → Lock DrBell asks for this phone's own fingerprint, face or PIN when DrBell is opened after being away for 1, 5 or 30 minutes. Useful on a phone the family shares. Your reminders still ring while it is locked, and Taken works on the alarm and on a notification without unlocking. It is off unless you turn it on, and only on this phone. A phone with no screen lock has to have one set first.

Light and dark

Profile → Display → Dark mode.

The app is light by default on every phone, even one set to dark. That is on purpose. Bright text on a dark background scatters in an eye with cataracts, and the letters bloom into each other. If you prefer dark, one tap, and it is remembered on this phone — it does not change anybody else's.

For children

If the screen is set to For a child, a grown-up confirms each dose after the child taps Taken, and the child collects stickers.

Whoever set up the child's record is sent "Aarav reported taking … Tap to confirm." every time, and so is every guardian or caregiver who joins later, unless they turn it off for themselves under How I'm told → Aarav reports a dose.

Stickers are never taken away. A reward you can lose is a reason to tap "Taken" for a tablet that went in the bin.

Your language

Everything DrBell says — the buttons, the reminders, the read-aloud — is in the language you chose.

Change it under Profile → Language: the page shows the language you have, and Change opens the list. Type your language's name — in its own script or in English — into the search box at the top; the language your phone is set to is suggested first. Tap one and the list closes; the choice takes effect immediately.

DrBell opens in your language every time, even without the internet: the phone keeps the words of the language you last used. If you sign out, the sign-in screen stays in that language — the words are the same for everyone, so nothing about you is kept.

Arabic, Hebrew, Persian and Urdu are read right to left, so DrBell turns its screens round for them: it closes and opens again by itself, once, and then everything starts at the right. Medicine names, times and phone numbers still read the way they are written. Choosing another language turns it back the same way.

DrBell speaks about fifty languages. Most are translated by machine and improved as people report wrong words. Until an alert has been checked in your language, it shows the English underneath it, so you always have the original. If your language is ever taken off the list for a while, DrBell shows English and says so.

A word looks wrong? The first time you use DrBell in a language other than English, a note says a computer translated it. Tap Report a wrong word there, or any time under Profile → Help and legal (shown while DrBell is in a language other than English). You see the words from the screen you were just on; tap the wrong one, write better words if you know them, and send. A person at DrBell checks it and fixes it for everyone who reads your language. Nothing else is sent — no screenshot, no medicines, no names.

The name of a medicine is never translated. Not in the app, not in a notification, not read aloud. A translated medicine name may name something that does not exist, or something else entirely, and the packet in your hand is in the original script anyway.

On the DrBell website

drbell.app is DrBell's public site. Nothing there needs an account.

The home page — what DrBell does, for families and for care homes,

how it works, the languages, the plans with today's prices for your country, and the questions people ask. Get started and Sign in open care.drbell.app; the store buttons install the app.

Help — drbell.app/help: this guide, the

guides for families and for care homes, how reminders ring on Android and iPhone, and what prescription shorthand means.

Compare — DrBell beside

Medisafe and MyTherapy, honestly.

Legal — drbell.app/legal: privacy, terms,

refunds, deleting your account, security and who we are, some in your language (the English version governs).

A pharmacy's sheet — a pharmacy or clinic that recommends DrBell can

print a one-page sheet with its code and a QR code to scan.

The page an advertisement opens — drbell.app/get, in English,

Hindi or Telugu. It says what DrBell is (a reminder app; it gives no medical advice), shows a phone with the alarm, and has one button to install from Google Play or the App Store. You can switch the language and switch to Dark mode at the top. It uses no cookies and keeps nothing about you; "We never sell your data."

A recommendation link — drbell.app/r/ and a code, from a sheet, a QR

code or a friend. With DrBell installed, it opens the app with the code. Without it, the link goes on to thaja.org/drbell/ and the code — the page of DrBell's partner programme — which names who recommended DrBell. On Android, its Google Play button carries the code into the app. On iPhone, copy the code, install from the App Store, and paste it when DrBell asks "Did someone recommend DrBell?".

What DrBell will never do

It will never suggest a medicine. It will never suggest a dose. It will never tell you to change either, or tell you a medicine is wrong for you.

It reminds you of what your doctor already decided. If you think something is wrong, that is a conversation with your doctor.

Questions

My reminder did not ring. Open Profile → Reminders on this phone and fix what it lists. Then see Android and iPhone: how reminders ring.

I took it but it says missed. Tap I took it on that dose in Today and choose when. Anyone told it was missed is told it was taken after all.

I am on Free and DrBell sent me no notification when I missed a dose. That is how Free works: Free is the alarm. The alarm rings on your phone, with no signal needed, and the missed dose is in your record. Push alerts, email reminders, refill and appointment notices need Plus.

My diet reminders stopped ringing. Diet reminders are part of the Plus plan. On Free the ones you made are kept but do not ring; they ring again as soon as you have Plus. Your medicine reminders are not affected.

I cannot add a diet reminder. Adding one needs Plus; on Free the button reads See plans.

My family is not being told when I miss a dose. On the Free plan nobody else is told. On Plus or Family, check Who looks after you: a caregiver must have accepted the invitation, and a Viewer is never told.

Can DrBell phone my daughter when I miss a dose? No. No plan makes phone calls. On Plus and Family she is told in the app, and by WhatsApp, SMS or email where the plan offers them.

I have a new phone and my plan is gone. Sign in with the same number, then Plans → Restore purchases with the same Apple or Google account.

I bought a plan by mistake. See Refunds under After you buy a plan, and when it ends: store purchases are refunded by Apple or Google, website purchases by us.

My new phone says "Your plan allows 2 phones". Remove a phone you no longer use on that screen, then Try again. See Phones on your plan.

Does deleting my account stop my reminders? Not at once. They ring until the account is erased, 30 days later. To stop one medicine, use Stop taking this; to stop a lost phone, Stop reminders under Your phones.

Who can see my medicines? Only the people listed under Who looks after you, and every time one of them reads your record, it is logged.