Terms of Use
By using DrBell you agree to these terms. They are short on purpose.
1. What you are getting
A reminder service. See What DrBell is — it is short, and it is the most important page on this site. In particular: DrBell gives no medical advice and is not a medical device.
2. What you must do
- Enter what your doctor actually prescribed, not what you think it should
be.
- Keep your phone able to ring reminders. That means: notifications
allowed for DrBell; on Android, exact alarms allowed, DrBell exempt from battery optimisation, DrBell's reminder sound on, and the phone maker's autostart on where it has one; on iPhone, sounds on and the Ring/Silent switch on Ring around dose times. DrBell shows you each of these with steps when you set up, and again whenever one is off. On Android, DrBell will not open its main screen until they are all on.
- Tell us the truth when DrBell asks whether you have turned autostart on.
No phone lets an app check it, so your answer is what we record.
- Invite only people who should see the record. A caregiver invitation
gives a real person real access to someone's health information.
- Do not use DrBell as the only safeguard for a medicine where a missed
dose is dangerous.
3. What we will do
- Run the service with reasonable care.
- Tell you honestly when something failed, rather than quietly.
- Never sell your data.
- Give you everything we hold, on request, immediately.
- Delete everything we hold, on request, after 30 days.
4. What we cannot promise
Reminders can fail, and sometimes they will. A phone can be off, out of battery, out of signal, or have its notifications suppressed by the operating system — Android manufacturers are particularly aggressive about this, and we cannot override it. Networks fail. We fail.
We do not guarantee that any particular reminder will be delivered, and you must not rely on DrBell alone where that matters.
What we do instead is record, and tell. DrBell records whether your phone can ring reminders, with dates, and when it cannot — or when it stops checking in for a day — it tells you and the people who look after you, on the channels your plan allows. It cannot see: the iPhone Ring/Silent switch, a phone that is switched off before it can report, or Do Not Disturb settings on some phones.
5. Records are what was reported
Every record in DrBell — the daily summary, reports, shared reports and the full record — reflects what the person, their caregivers or an organisation's staff reported in the app, and what DrBell did. DrBell does not verify that a medicine was taken, and its records are not proof that it was, not a medical record, and not evidence of diagnosis, treatment or cure. You agree not to present them as such, and not to rely on them alone for any medical, clinical, insurance, employment or legal decision. See What DrBell is.
6. Accounts
Your phone number is your account. Keep access to it. If you change numbers, move your account before you give the old one up — we cannot recover an account whose number belongs to somebody else. You may add an email address as a second way to sign in; it does not replace your number.
7. Paid plans
Prices and what each plan includes are on the pricing page. We will tell you before a price changes. See Refunds.
Where you buy a subscription through Apple's App Store or Google Play, their terms and their refund process apply to that purchase, not ours.
Who sells a plan bought on the website. The seller is named on the checkout page and on your invoice, and is the company you buy that plan from:
- In India: Newtact Lab Private Limited (OPC), Hyderabad, Telangana, India (GSTIN 36AAECN8657K1ZU). Paid through Razorpay, in rupees.
- Everywhere else: Thaja FZE LLC, Sharjah Publishing City Free Zone, United Arab Emirates (hello@thaja.net). Paid through Stripe, in your own
currency where we offer one, otherwise US dollars.
The two are sister companies under the same ownership. If your billing address is in India, your plan is always sold by the Indian company.
Prices include tax. GST for buyers in India; UAE VAT for buyers in the UAE; elsewhere we add no tax. Your invoice shows the tax inside the price.
Renewal. A plan bought on the website renews automatically at the end of each month or year until you cancel. When you pay, you give us a standing permission to take each later payment: a UPI AutoPay mandate or your card in India, your card elsewhere. It has a limit, which you see in your bank or UPI app, and we never take more than that in one payment. At least a day before each payment we tell you the amount, the date and the reason, and we tell you again when it has been taken. If a payment fails we try again a few times over the next days, tell you each time, and then end the plan. Cancel at any time on the website under Plans, or withdraw the permission in your UPI or bank app: you keep the plan to the end of the period you have paid for, and are not charged again. One account has one plan at a time, wherever it was bought.
Referral codes. If you sign up with a partner's code or link, that partner is credited and may earn a commission from what we receive for your plan. It does not change your price or what you get. For a short time after signing up you can correct a code entered by mistake, in Account. Partners do not learn who you are (Privacy). Partners themselves agree to a separate partner agreement.
8. Organisations
If you use DrBell on behalf of a care home, hospital or similar, a separate agreement applies and the organisation is responsible for its own staff's access. An organisation cannot hold resident records until we have approved it.
9. Ending it
You can delete your account at any time from inside the app. We may suspend an account that is being used to harass someone or to gain access to records that are not theirs, for a set time or until further notice. While an account is suspended it cannot be signed in to or used to change anything, and the records it looks after for other people are paused for it; but reminders for the account holder's own medicines keep ringing, the people who look after them are still told about missed doses (on Plus and Family), and nothing is deleted. Write to hello@drbell.app to ask about a suspension.
10. Liability
To the extent the law allows, our liability is limited to what you paid us in the twelve months before the claim. Nothing here limits liability for death or personal injury caused by our negligence, or for anything else that cannot be limited by law.
11. Law
These terms are governed by the laws of India.
Who we are
DrBell is operated by Newtact Lab Private Limited (OPC) (https://newtact.in), registered in India.
Grievance Officer: Naveen Davuluri, Director and Grievance Officer Email: hello@drbell.app
We answer every message to that address. If you are writing about your own data — to see it, correct it, or have it erased — say so in the subject line and we will treat it as a formal request under the Digital Personal Data Protection Act, 2023.