Refunds and Cancellation
Cancelling
Cancel at any time. You keep the paid features until the end of the period you have already paid for, and you are not charged again.
Cancelling does not delete your data. If you want that too, delete the account separately — see Privacy.
Refunds
- Within 7 days of a first subscription: full refund, no questions, for any
reason.
- After 7 days: we refund the unused whole months of an annual plan if you
ask. Monthly plans are not refunded part-way through a month.
- If we broke it: if a fault on our side meant reminders did not work for a
material period, tell us and we will refund that period whether or not the window has passed. You should not pay for a reminder service that did not remind you.
Write to hello@drbell.app. We aim to process refunds within 7 working days.
Bought through an app store
If you subscribed inside the iPhone or Android app, Apple or Google took the payment and only they can refund it. Their process:
- Apple: reportaproblem.apple.com
- Google: play.google.com/store/account/subscriptions
We cannot refund a store purchase, but tell us anyway — if it was our fault we want to know.
Bought on the website
The company that sold you the plan refunds it: Newtact Lab Private Limited (OPC), Hyderabad, Telangana, India (GSTIN 36AAECN8657K1ZU) for buyers in India, Thaja FZE LLC, Sharjah Publishing City Free Zone, United Arab Emirates (hello@thaja.net) everywhere else — whichever is named on your invoice. The money goes back to the card, UPI account or bank you paid from, through the same payment provider (Razorpay or Stripe), usually within 5–10 working days, and you receive a credit note for it.
To stop a plan renewing, open Plans on the website and choose Cancel plan. You keep it to the end of the period you have paid for.
Organisations
Care home and hospital contracts are annual and set out their own terms. Seats removed part-way through a term are credited at the next renewal rather than refunded.
Downgrading
Your data is never deleted because you downgraded. If a lower plan allows fewer caregivers than you currently have, nobody is removed — you simply cannot add more until you are back under the limit. Your history stays; the report window may shorten. On Free, your caregivers keep seeing the record but are no longer told about doses.
Who we are
DrBell is operated by Newtact Lab Private Limited (OPC) (https://newtact.in), registered in India.
Grievance Officer: Naveen Davuluri, Director and Grievance Officer Email: hello@drbell.app
We answer every message to that address. If you are writing about your own data — to see it, correct it, or have it erased — say so in the subject line and we will treat it as a formal request under the Digital Personal Data Protection Act, 2023.