Contact
hello@drbell.app — everything. Support, privacy requests, security reports, press, organisations, complaints.
One address, because a person trying to get their medication history deleted should not have to work out which of six inboxes wants their email.
Help, by plan
| Everyone, on every plan, free included | Email us about your account, your privacy, a data request or a complaint, and reach our Grievance Officer (below) |
| Plus, Family and organisation plans | Email support from a person, for anything about using DrBell |
| Free | The help centre and the questions and answers |
Every email is acknowledged within 72 hours, on every plan, free included (owner, 4 Oct 2026).
What to expect
| Anything at all | Acknowledged within 72 hours |
| A data request under the DPDP Act | Substantive response within 30 days |
| A security report | Acknowledged within 72 hours; see Security |
| "My reminders stopped working" | Tell us the phone's make and model — it is nearly always the OS battery manager, and we know the fix for most of them |
Grievance Officer
Naveen Davuluri, Director and Grievance Officer Newtact Lab Private Limited (OPC), India hello@drbell.app
If we do not resolve your complaint, you may escalate to the Data Protection Board of India.
Faster than emailing us
- See everything we hold about you: Settings → Export
- Delete your account: Settings → Delete account — and see
Delete your account for exactly what goes, what stays and how long it takes
- Stop a caregiver seeing your records: Settings → Who looks after me →
Revoke
All three are immediate and need no-one's permission.
Who we are
DrBell is operated by Newtact Lab Private Limited (OPC) (https://newtact.in), registered in India.
Grievance Officer: Naveen Davuluri, Director and Grievance Officer Email: hello@drbell.app
We answer every message to that address. If you are writing about your own data — to see it, correct it, or have it erased — say so in the subject line and we will treat it as a formal request under the Digital Personal Data Protection Act, 2023.